Privacy Policy

Our contact details

Name: Charlotte Wells

Address: Broom House, 39/43 London Road, Hadleigh, Benfleet, Essex SS7 2QL

E-mail: charlotte(at)curativity.me

First of all, we’d like to assure you that we are committed to protecting the privacy of all our users. We will endeavour to ensure that the information you provide us with is kept secure and managed within the requirements of applicable laws.

If you are not happy with any aspect of how we collect and use your data, please let us know so we can try and resolve it for you. Should this not be resolved, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) or if you are based outside of the United Kingdom, please contact your local regulatory authority.

The type of personal information we collect:

When you visit Our Site, we collect the following data with your consent:

- Browser location;

- IP address;

- Your operating system;

- Which website you visited before the session;

- Which website you visited after the session;

- How long your session lasted;

- Which pages you visited during your session, and for how long.

When you visit Our Site and use the contact form to get in touch or sign up to our Newsletter we collect with your consent the further following data:

- Name;

- Email Address;

When you contact us using Social Media messaging apps (for example, Twitter, Facebook or Instagram) we collect the following data:

- Social Media URL(s)

When you book a call with us, otherwise demonstrate an interest in using our services or enter into contract for services provided by us, we collect with your consent some or all of the following data:

- Name;

- Address;

- Business address;

- Email address;

- Telephone number;

- Business name;

- Company registration details;

- VAT registration number;

- Payment information, including your history of purchasing products and services from us;

- Social media URL;

- Website URL;

- Information regarding your business’s clients;

- Information about your preferences and interests, including (but not limited to) your marketing and communication preferences.

How we get the personal information and why we have it:

We use different methods to collect data from and about you through:

Direct interactions: You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, via social media, email or in person. This includes personal data you provide when you:

request an initial or introductory call;
provide us with information during a call;
enter into a contract for our products or services;
communicate with us, either orally or in writing;
subscribe to our newsletter;
register for an event;
request marketing to be sent to you;
access resources, including videos and podcast recordings;
voluntarily participate in surveys; or
give us some feedback.

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy below for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

analytics providers such as Google based outside the UK and the EU;
advertising networks such as Facebook based outside the UK and the EU; and
search information providers such as Google based outside the UK and the EU
Email newsletters and mailing lists are administered using a third party service provider, MailerLite.
Contact, financial and transaction data from providers of technical, payment and delivery services based inside or outside the EU, such as PayPal;

We use the following categories of data for the following purposes:

- We use your identity and contact data to communicate with you;

- We use your identity and contact data, your user profile and technical information to provide and manage your access to Our Site and to ensure relevant content is provided to you;

- We use your user profile and technical information to analyse your use of Our Site, to ensure relevant content is provided to you;

- We use your identity and contact data, your user profile, your business information, payment information and technical information to supply products and services to you;

- We use your identity and contact data, user profile, business information and payment information to personalise and tailor our products and services for you;

- We use your identity and contact data, user profile, business information and payment information to administer payments for our products and/ or services;

- We use your identity and contact information to reply to emails and messages from you;

- We use your identity and contact information to respond and communicate with you on particular social media platforms or apps you contact us through.

In so doing, we are using your personal data either with your consent and/or for the following legitimate interests:

- Administering our business

- Administering Our Site

- Maintaining the security of Our Site;

- Improving Our Site and your user experience;

- Entering into contract(s) with you to provide our products and/ or services to you;

- Performing those contract(s);

- Communicating with you in the course of providing our products and/ or services to you;

- Administering payment for the products and/ or services we provide;

- Keeping accurate records relating to the products and/ or services we provide, and in relation to our business generally; and

- Bringing and/ or defending legal claims.

Marketing
We may use personal information to send direct marketing communications about our products and services that we feel you will be interested in. This may be in the form of email or telephone calls. You can always choose to opt out of receiving direct marketing as all our marketing communications include unsubscribe links, alternatively, you can contact us to stop further communications.

We also carry out customer insight analysis from our interactions with you to help improve our products and services. You will not be sent any unlawful marketing or spam.

Cookies

This website uses cookies. Cookies are text files which are placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to complete statistical reports on website activity.

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for the purposes of our analytics tracking system, and for the purposes of providing targeted advertising. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

We will ask for your permission (consent) to place cookies and similar technologies on your device, except where these are essential for us to provide you with a service that you have requested. There is a notice on our home page which requests your consent to place cookies on your device.

There are a number of different types of cookies, however, Our Site uses:

Strictly necessary cookies. These are cookies that are required to operate our website. They are essential to the operation of our website.
Analytical cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website. They provide aggregated information about the number of visits to our website and which parts of our website are most popular. This helps us gather feedback to improve the way our website works and better serve our users. For example, by ensuring that users are finding what they are looking for easily. We use Google Analytics to carry out the analytical functions on our website. The Google Analytics privacy notice can be found here. You can learn more about how to opt-out of tracking in Google Analytics here.
Functionality cookies. These are cookies used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences. These cookies will remain on your device’s browser until you choose to clear them. If you disable these cookies, we will no longer be able to personalise the content on our website to your preferences, so you may receive information which is not relevant to your locality, or receive pricing information in a currency which is not your own.

We may utilise social media and web advertising campaigns for Our Site. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Google AdSense & DoubleClick (privacy policy)

Facebook (privacy policy)

These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We also use pixels or web beacons in the direct marketing emails that we send to you. These pixels track whether our email was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics. We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. Mailerlite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.

Mailerlite’s privacy policy is available here.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser, however you may lose any information that enables you to access Our Site more quickly and efficiently. Click here to find out how you how to remove cookies from your browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the above link, the help menu in your internet browser or the documentation that came with your device.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

We keep this Privacy Policy under regular review. We may need to update this Privacy Policy for example if the law changes, or if we change our business in a way that affects personal data protection.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosures of Your Personal Information:

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

We may need to share your personal data with service providers who provide IT and system administration services, and on occasion with our professional advisers such as lawyers, auditors and insurers.

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

If we sell, transfer or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

Where any of your data is shared with a third party, as described above, we will take all reasonable steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

If any personal data is transferred outside of the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the EEA and under the Data Protection Legislation, as explained above.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting charlotte(at)curativity.me

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How we store your personal information:

We take reasonable steps to protect your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have taken suitable measures to safeguard and secure data collected through Our Site, including the following:

- Access to your personal data is limited to those employees, agents, contractors and other third parties with a legitimate need to know and they are subject to duties of confidentiality; and

- We have in place procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the relevant authorities where we are legally required to do so.

We may transfer your personal data outside the European Economic Area (“EEA”) for storage and processing. By providing any information, including personal data to us, you consent to such transfer, storage and processing.

“Third countries” outside the EEA may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We use contracts with external third parties that require the same levels of personal data protection that would apply under the Data Protection Legislation.
Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. The third parties to whom your data may be transferred for storage and/ or processing are listed below.

Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to Our Site; any transmission is at your own risk.

Our website search engine is powered & hosted by NameCheap. NameCheap collects personal data when you visit this website, including:

- Information about your browser, network and device

- Web pages you visited prior to coming to this website

- Your IP address

We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. Mailerlite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.

Mailerlite’s privacy policy is available here.

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

How long will we keep your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please contact us at charlotte(at)curativity.me or by post to Charlotte Wells, Broom House, 39/43 London Road, Hadleigh, Benfleet, Essex SS7 2QL if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at charlotte(at)curativity.me or by post to Charlotte Wells, Broom House, 39/43 London Road, Hadleigh, Benfleet, Essex SS7 2QL.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Privacy policy

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